Our Purpose
Our Purpose is why we exist:

Our Purpose at Magna is to satisfy those we work with and want to work with, and to be their first choice.

Our Strategic Objectives
Our Strategic Objectives are what we aim to do:

1. To have good leadership and governance.

2. To develop, motivate and reward staff to achieve, innovate and take responsibility.

3. To be excellent in our services and always improving.

4. To achieve value for money in the use of our resources.

5. To be the partner of choice for the communities and others we work with.

6. To grow and diversify.

7. To limit our impact on the environment.

In all our work we set challenging targets and check if we meet them.

Our Behaviours
Our Behaviours describe how we do it:
We are passionate about performance
We are committed to our customers
We empower our people
We treat people properly
We are energetic and innovative
We are open and honest

In all we do we involve existing residents, consider their interests first in allocating resources, and commit ourselves to fairness and equality for all. We also set challenging targets and check if we meet them.

Operational Targets
Our Operational Targets are the nuts-and-bolts things we want to do in any one year to give ourselves a change of achieving our Aims.

Our Performance
You can find out more about areas of our performance:
Our financial performance (you can also request our full financial statement)
Our lettings performance for Magna Housing Association
Our lettings performance for Magna West Somerset Housing Association
Our repairs performance

Customer Satisfaction
We try to make sure our customers are satisfied in all areas of our work. You can get more information on whether customers were satisfied with the repairs undertaken and how satisfied they were with the lettings process, for either Magna Housing Association or Magna West Somerset.

If you would like to know anything else about any area of our business, please contact us

Last updated 29.07.08