03.04.07 - Magna combines services for residents’ benefit

To help build on its commitment to customer care and involving its residents, Magna Housing Association has combined the forces of two of its teams to provide an even better service.

Previously, three members of Magna’s customer liaison team dealt with customer care and consultation on major improvement works to residents’ homes. From now on they will work with the organisation’s customer services department and join forces with the community involvement manager. These four members of staff will be known as the ‘resident involvement team’.

Magna’s head of customer services, Karen Allan says, “The aim of this merger is to help us provide a much more concentrated approach to customer care and resident involvement.”

Ken Bodycombe, who has been with the organisation for several years and is a friendly face many of Magna’s residents will recognise, is responsible for the new team. Ken will be working with his officers to set up various resident involvement initiatives as well as promoting resident involvement.

Each resident involvement officer will be responsible for resident involvement in a specific area. Their duties will include providing support to resident area panels, working with colleagues to set up estate walkabouts, working with housing officers and residents to help set up residents’ associations as required and providing existing resident consultation for major refurbishment works in residents’ homes.

Ken is looking forward to the new way of working. “This change will be of great benefit for our residents. It can only do more to improve the services that we provide to them and the communication between us, our residents and the many external agencies that we work with.”

 

Last updated 03.04.07