Magna Housing Association continues to leave its customers satisfied, a recent survey has shown.

The organisation’s call centre which helps to provide services to its 6,000 plus customers, has once again scored highly in regular surveys undertaken to ensure that a high standard of service is being delivered.

Showing consistency, over the last three quarters 100% of people who contacted Magna’s call centre were satisfied with the service. In March for example, 5% of callers found the call centre service to be excellent, 91% thought it was good and the remaining 4% felt it was acceptable. Not one said that the service they had received was poor.

Chief Executive to Magna Housing Group, Graham Colls, commented on the level of service that customers are receiving, “This is a very pleasing result for us, and even more pleasing for our customers. Magna has a locally-based call centre which delivers the goods.”

Magna Housing Association has customers across Dorset, Devon, Somerset and Hampshire and has a continuous programme of measuring their satisfaction to ensure that high standards of service are maintained. In addition it now has a full time Customer Satisfaction Monitoring Officer, whose role it is to gather and analyse data to ensure standards continue to be met.

Last updated 24.05.07