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Complaints

We want to give you the best service that we can and to ensure everyone is treated fairly and efficiently.  We have a customer service standard which says what you can expect from us.

Sometimes, however, we make mistakes and our complaints leaflet tells you what to do when you are unhappy with something we have, or have not, done.

Complaints are important to us because they provide us with feedback from customers about the things that we don’t get right in our service delivery. It allows us to learn from the feedback and it can help us to improve the way we work and in turn the service that we offer to our customers.

Download our complaints service standard

Download our complaints leaflet.

Download a complaints form.

Download our complaints policy.

Formal complaints form

Formal complaints form

Formal complaints form page

Magna Housing will use the information you provide on this form for the purpose of investigating your complaint.  The form will capture data on our website and will be sent to our complaints team.  We will treat your personal details with respect and will never sell them to other companies for marketing purposes.  You can remove your information at any time by emailing our communication department.  For more information about our privacy practices please see our Privacy notice.

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