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Compliments received

Listed below, are just some of the compliments that we have received recently.

Download a copy of our Compliments procedure.

Our recent compliments

Thanks Jill!

A resident wanted to pass on his thanks to Jill Brighouse for all her help and assistance "for making a very stressful situation less stressful" and all her help.  It was very much appreciated. (October 2017)

Well done Andy!

The housing officer, Andy Bellchambers, explained all forms and all throughout the process, very clearly and precisely. He was honest, extremely helpful and brilliant throughout the process. He also asked me if I was happy in each room of the property. I am very happy with the property and cannot wait to move in. Andy deserves 10/10 for his honesty and professionalism as well as his friendliness.  (September 2017)

It feels like Christmas!

My kitchen is amazing and I couldn't be happier with it. Thank you for all of your help. Please pass on my thanks to the guys who helped I was hoping to catch him before he ended but have been working a lot I only met 2 of your workers but they were so helpful a real asset to your team.  Feels like Christmas.  This will be the best looked after kitchen :) (September 2017)

New central heating

I just wanted to tell you what a neat job Marcus and John did on fitting my oil central heating system. It is good on the eye and functionally, makes a world of difference in living standards to me. Additionally, Marcus and John were very tidy, clean, polite and friendly. Marcus truly is a font of knowledge on heating systems and John is a very lucky chap to be working with him on his apprenticeship. Anyway, I wanted to thank you for my lovely central heating system, which I am most pleased with. (September 2017)

Great kitchen

Thank you for the amazing job your team did on fitting my kitchen. I had Rich fit my kitchen but from the guy who ripped the kitchen out to the plumber, electrician - they were so helpful and explained it all and told me who would be in. My kitchen looks amazing I'm so happy. I have been a Magna tenant over 18 years........ (August 2017)

Thanks Adam!

I had Adam doing my kitchen and I must say such a lovely hard working lad, you can see he takes care of the work that he does and made a wonderful job of renovating my kitchen. I cannot express what a good workman you have in Adam. (August 2017)

New heaters

I would like you to pass on our thank to the following young men Mike, Karl and Jake, who installed the new heaters in our property in Abbotsbury.  From start to finish they conducted themselves in a very professional manner, their manners were to be commended, they were friendly and nothing was to much trouble for them.  They are not only an asset to your team but to Magna as Company. (August 2017)

Help with sofa

A resident in Anning Road, Lyme Regis wanted to say a huge big thank you to Martin Spiller, who was there fitting a new toilet on 2 August whilst at the same time the resident was taking delivery a new sofa. The sofa got stuck in the door trying to get it in and Martin used his tools to help by taking off the legs etc and they were so appreciative of his help and kindness and wanted to let him and his line manager know just how much it was appreciated. (August 2017)

Compliment from local pub landlord

I was pleased to take a call from the landlord of the Wise Man in West Stafford who kindly agreed to let us work from his car park removing a hedgerow from our boundary and replacing it with fencing. He commented that our external works team were very hard working, professional and pleasant. He was very impressed with the standard of work and how tidy they kept the site whilst works were in progress and on completion of works. He was impressed by the level of communication he had with Magna and felt that all his concerns were listened to and dealt with well. Thank you to all those that were involved with this one.  Much appreciated. Becky Alford, surveyor (August 2017)

It all looks lovely in the garden

A local resident contacted us to say a big thank you to the gardener who had done her garden. She was full of praise and said he did a brilliant job.  (August 2017)

A good job

On calling into the office to pay some of her bill, one of our customers praised the job that Darren and Mike had done.  She said she would like to say what a credit they are to Magna as they worked really hard and did an excellent job. (August 2017)




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