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Compliments received

Listed below, are just some of the compliments that we have received recently.

Download a copy of our Compliments procedure.

Our recent compliments


Deepest thanks with the way matters were handled with such professionalism and efficiency by Sally Pluck and Julie Castle in the move of my mother to Silvermead. They went out of their way to help her settle into her new flat.  (June 2017)

Towel solution

A resident passed on her thanks to Di Lunn for her help with her new bathroom etc . Her airing cupboard was removed and she mentioned she would not have anywhere for her towels etc – and Di came up with a solution for the workmen to put in some open slatted racks in the bathroom. She says its lovely, so thank you  (May 2017)

New central heating

Residents contacted us to say they were "very grateful for the central heating that has been installed and for the way in which you and your team conducted the work."  (May 2017)

Thanks to Paul

Paul Steel did a lovely job. A very pleasant and friendly attitude and we have had his excellent customer service before - thank you Paul  (April 2017) 

New kitchen and bathroom

I am writing to you to say how impressed and pleased we are with the finished kitchen and bathroom. It has truly transformed that kitchen and bathroom after so many years and now they are smart, clean and modern. They look great.  We also wanted to say how professional your workmen were. Their workmanship shows in the finished result. Both my Dad and me appreciated how hard they worked to complete the job in minimal time and upheaval. We could not believe how quickly it was all finished.  Please could you pass on our thanks to your workmen and to all at Magna involved in this refurbishment. (April 2017) 

Thanks Ian

Thank you to Ian Wood for all his friendly and invaluable help given over the years. Want to express utmost gratitude for his kindness, patience and expertise. (April 2017)

Grass looks great!

We received a call from one of our residents regarding having the grass cut on site. She said it was mentioned at the recent sheltered housing event and that Barbara (Mullan) said she would ‘keep an eye on it’. The resident wanted to express her thanks that it had been done so quickly, and because whoever cut the grass did a tidier and better job than usual!  (March 2017) 

Trustworthy team

Please thank Andy King for arranging and having the heating installed at short notice. Trustworthy team - happy to leave them in house and lock up when we had to go out.  (March 2017)      



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