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How we deal with ASB

Magna is firmly committed to tackling anti-social behaviour and harassment experienced by, or perpetrated by, our residents. We will use whatever solutions are available to help us resolve problems. We encourage anyone who is suffering from racial or other harassment, or any other form of anti-social behaviour, to let us know. We will deal with complaints in confidence where necessary and we can offer support to victims.

We publish our impressive track record for dealing with anti-social behaviour and the actions we take.

In May 2007, we formed a team to deal specifically with anti-social behaviour.  The ASB team responds to each case as soon as possible and works very closely with the police in resolving anti-social behaviour issues affecting our residents and the areas in which they live.  The police have set up safer neighbourhood teams comprising police officers and police community support officers, better known as PCSOs.

We take dealing with anti-social behaviour extremely seriously but getting the right result can often be a lengthy and frustrating process.

Witnesses are often frustrated by having to keep diaries up to date, but if they are called to give evidence they understand why this is so important. Giving evidence can be an intimidating and unpleasant experience.

After securing an eviction against one of our residents recently, we talked to our witnesses to discuss what they thought went well and what not so well. Although we achieved the result that we wanted, it was felt there had been many frustrations along the way. However, everyone agreed that the most positive aspect of the whole experience was the community pulling together and solving a problem. Neighbours became friends and the whole area has been rejuvenated.

We have considered what advice we can give our witnesses but we also thought that maybe somebody who has had a similar experience could be of help in future. As a result, two of our witnesses (one tenant and one non-tenant) from a previous case, have volunteered to support future witnesses. With this support we hope they will get a more balanced view on the process. If you have agreed to act as a witness you will get the opportunity to talk to our 'ASB Witness Champions' Karen Armitage and Angela Greening.

The Anti-Social Behaviour Act 2003 came into force in 2004.  Under this act, Magna is required to:

* Prepare a policy and procedures for dealing with anti-social behaviour
* Publish statements of this policy and procedures
* Ensure the statements are available for inspection and that a summary of the statements is available, free-of charge, to anyone requesting it

Categories of ASB and our response times



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