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STAR survey results 2017

We involve as many residents as we can to improve our service.  One of the ways we do this is by asking for feedback through our STAR survey. 

STAR stands for ‘survey of tenants and residents’ and is used nationally by housing organisations like ourselves. It is the most important survey we carry out and a crucial way of gathering opinions from our residents.  We sent a shorter version of the STAR survey (a mini STAR) out to all of our general needs and sheltered residents at the end of 2017 and we now have the results.  

You can read an overview of the results and a summary of how these compare with our results from 2015.

Read the full results .

We will be using these results to see how we can improve our service to our customers.

If you would like any more information about the surveys, please contact Sally Huggins, policy and research manager, by email or call 01305 216009.

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