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STAR survey results

STAR stands for ‘survey of tenants and residents’ and is used nationally by housing organisations like ourselves. It is the most important survey we carry out and a crucial way of gathering opinions from our residents.  We sent a survey out to all of our general needs and sheltered residents in 2015.  These are the full results:   

MHA general needs survey

MHA sheltered housing survey

MWS general needs survey

MWS sheltered housing survey

We have been using these results to see how we can improve our service to our customers.

If you would like any more information about the surveys, please contact Sally Huggins, policy and research manager, by email or call 01305 216009.

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