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STAR survey results

STAR stands for ‘survey of tenants and residents’ and is used nationally by housing organisations like ourselves. It is the most important survey we carry out and a crucial way of gathering opinions from our residents.  We sent a survey out to all of our general needs and sheltered residents in 2015. 

You can read a visual summary of the results:

MHA visual summary

MWS visual summary

If you would like more detail, these are the full results:   

MHA general needs survey

MHA sheltered housing survey

MWS general needs survey

MWS sheltered housing survey

We have used these results to improve our services to our customers.

If you would like any more information about the surveys, please contact Sally Huggins, policy and research manager, by email or call 01305 216009.

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