Get Involved at Magna!
There are many different ways you can get involved at Magna, whether you are a tenant or not. Some of the main ways are listed below:
Magna Housing Group is managed by paid staff who run the day to day operations. It is directed by boards made up of volunteer members. It is the boards which set the overall strategy and specific policies. You do not have to be a resident to be on one of our boards.
For more information on becoming a board member, please contact Christine Curran, governance officer, in the first instance on 01305 216111, email firstname.lastname@example.org.
The boards of Magna Housing Group Limited, Magna Housing Association Limited and Magna West Somerset Housing Association Limited have delegated some of their powers to committees, who in turn report back to their respective board.
For more information on becoming a committee member, please contact Christine Curran, governance officer, in the first instance on 01305 216111, email email@example.com.
Community Connections member (for MHA residents)
Community Connections is the strategic and resident representative group for MHA residents. Their aim is to support the board and staff of Magna Housing Association and influence services for residents by working positively in partnership.
For more information on becoming a Community Connections member, please contact
Marianne Fendle, resident involvement manager, on 01305 216094, email marianne.fendle(at)magna.org.uk
Anthony Preece, chair community connections and MHA resident, 01935 816737
Community representative (for MHA residents)
Community representatives are the eyes and ears of MHA residents in the area you live.
If you would like to talk about housing management issues, please contact Sharon Ball, housing manager, on 01305 216073.
For service charge issues, please contact Colette McKenny, housing manager, on 01305 216082.
Tenants' panel members (for MWS residents)
Tenant participation is an essential part of our activities. MWS has a single tenants' panel with representatives drawn from across the areas we work in. We also have several independent local tenant representatives who work in their own local areas.
Member of a working group
We have working groups for our main areas of operation. They are residents' opportunity to influence service delivery, policy and procedure.
For more information about working groups at MHA, or to share your views, please contact Marianne Fendle, resident involvement manager, in the first instance on 01305 216094, email firstname.lastname@example.org. You can also contact Marianne if you would like to set up a working group.
For more information about working groups at MWS, or to share your views, please contact Neil Bliss, community involvement officer, in the first instance on 01984 635114, email email@example.com. You can also contact Marianne if you would like to set up a working group.
We have working groups for the following areas of operation:
• Allocations• ASB• Community Initiative Fund• Customer Care & Complaints• Design Panel• Homeowners• Income Management• Maintenance• Opendoor editorial • Sheltered Housing• Tenancy & Estate Management• Service Charges
Scrutiny (for both MHA and MWS residents)
Scrutiny means looking carefully at a service and deciding whether that service is being carried out properly. We have a group of residents who have agreed to scrutinise our services. The group works independently of Magna, though supported by us.
The group will report what they find from their scrutiny and will tell us what action they think we should take. This in turn will help to improve services to residents, it will highlight things that we do well and will show how we achieve value for money.
If you would like to know about scrutiny or any other way to be involved please contact
Marianne Fendle, resident involvement manager, 01305 216079, firstname.lastname@example.org or
Neil Bliss, community involvement officer, 01984 635114, email@example.com
Mystery Shopping is very similar to market research. It goes on in all walks of life. Think of the many times you have been stopped in the street or phoned up to get an opinion about a service that you receive. It gives you the opportunity to give us feedback on the quality of services that we provide to you, our customers. We can then focus on what needs to be done to improve the service that we provide.
Let us know if you'd like to be part of the team!