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Careline

Our Careline service is available 24 hours a day, 7 days a week, 365 days a year, giving you and your family or your business peace of mind any time.

You can find out more about our Careline service by calling 0800 999 6130 .

A Careline is a small unit connected to your telephone line. It’s used to raise an alarm for an individual or as a security alert system for your property or business. It comes with a pendant or watch that can be worn around the neck or wrist which can be pressed to contact our call centre in seconds.

Installation is free and will be carried out at a time convenient for you.  Just call 0800 999 6130 to find out more.

How it works

Our call centre is automatically contacted when you press your pendant . When your call has been received, it will be answered by an operator in a matter of seconds. If the operator gets no response, they’ll clear the line and try to reach you on the telephone, after which, if there is still no response, they’ll call your contacts, or if necessary the emergency services.

Other services from Careline

Careline can also fit a key safe outside your property to enable quick access in an emergency.

We offer a home from hospital service which can be arranged through your occupational therapist.  You can have a Careline fitted which is free for six weeks.  After that, you can choose to keep it and pay for it or we can take the system out.

How we monitor our service

We collect feedback from our residents and customers through surveys.

There is more information available about this service in our offices.

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