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Focus groups

We currently have three focus groups that meet regularly to look at services we provide, and how they can be improved. 

These groups will look at their relevant service standards, policies and procedures, statistics, monitoring and scrutinising performance, leaflets and proposed changes to service delivery where appropriate and timely.

Residents can only be on one focus group, although anyone can contribute to any group online.

Please contact Neil Bliss on 01984 635134 or by email for more information or to find out about joining one of the groups.

 

Housing services

The main topics are antisocial behaviour, tenancies, pet issues, rents, allocations and lettings, home ownership.

At its last meet ing on 30 January, the group discussed:

• Magna Standard Neighbourhood Inspections - there was a presentation explaining what is reported and repaired through the Neighbourhood Inspections
• Service Standards - the Neighbourhood and Community and Tenancy Services service standards were reviewed and amended

Dates & venues of the next meetings (All 10.00am—1.00pm):

5 July- video conference at Williton and Dorchester
18 October - Monks Yard, Ilminster
31 January 2019 - Monks Yard, Ilminster

 

Repairs and maintenance

The main topics are repairs, planned work, grounds maintenance, development, garages, caretaking and cleaning.

At its last meeting on 9 March the group discussed:

• Performance statistics - Magna’s performance in asset management and maintenance services from April to September was scrutinised and agreed
• Development update - the group received a paper with all the latest plans for new builds coming up. The first homes will be ready around July 2018 and a ‘Task & Finish’ group will be used to review the handover and welcome packs for new tenants.
• A separate ‘Task & Finish’ group met on 20 February to review the Asset Management Policy & Plan

Dates & venues of future meetings (All 10.00am—1.00pm):

4 June - video conference at Williton and Dorchester (Agenda)

4 September - Monks Yard, Ilminster
4 December - video conference at Williton and Dorchester
5 March 2019 - Monks Yard, Ilminster 

 

Sheltered & support services

The main topics are support, sheltered housing services, social activities, lifeline and other community services, the funding of sheltered housing and supported housing including extra care.

At its last meeting on 20 March the group discussed:

• Magna's Strategic Target - regarding the long term future of sheltered housing in Magna. This will include a Service Value Review this year, which sheltered residents will be involved in, the Lettings Policy will also be reviewed
• An update on Somerset County Council funding was given by Tony Murray.  We will know more nearer October

Dates & venues of future meetings (All 10.00am—1.00pm):

1 June - Monks Yard, Ilminster (Agenda)

16 August - video conference at Williton and Dorchester offices
15 November - Monks Yard, Ilminster
21 February 2019 - video conference at Williton and Dorchester offices

 

Please note, dates & venues of meetings may change under exceptional circumstances.

 

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