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STAR survey results

We involve as many residents as we can to improve our service.  One of the ways we do this is by asking for feedback through our STAR survey. 

STAR stands for ‘survey of tenants and residents’ and is used nationally by housing organisations like ourselves. It is the most important survey we carry out and a crucial way of gathering opinions from our residents.  We sent a survey out to all of our general needs and sheltered residents during 2015 and we now have reports of the full results:  

MHA general needs survey

MHA sheltered housing survey

MHA infographic summary

MWS general needs survey

MWS sheltered housing survey

MWS infographic summary

We will be using these results to see how we can improve our service to our customers.

If you would like any more information about the surveys, please contact Sally Huggins, policy and research manager, by email or call 01305 216009.



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