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Checking callers


If you are not expecting a visit, you should always double check your visitors are who they say they are.

It’s not unusual for someone to knock on your door and ask to do something like read your meter.  The utility companies are also installing smart meters in every home before 2020, so they may ask to do that.

But if you are not expecting a visit, you should always double check your visitors are who they say they are.

Anyone who is working for Magna (either our own staff or from other companies we appoint) will always carry an identity badge that shows their photograph and name on it.

If someone says they work for Magna, but you are still not sure, please call us on 0800 138 6107 and we can check that you are due to have a visit.  We would much rather you call us to check than someone comes into your home uninvited.

If the visitor says they are from another company, you can do the same and call their customer services.

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