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Privacy policy

This is the website of Magna Housing Ltd, a National Housing Federation member. VAT no 684 5154 14. Magna Housing Ltd is registered in England. Registered office Oak House, Poundbury Road, Dorchester, Dorset, DT1 1SW. Charitable I&P Society No 26971R.

We can be reached via e-mail at customerservices@magna.org.uk or by telephone at +44 0 1305 216008.

We and our subsidiary and associated companies will process personal information about you in ways that comply with the Data Protection Act 1998. Your personal information may include any information that we hold now or in the future, including information from application forms; any sensitive personal data such as health and medical information; and information relating to your dealings with us. We will process data to help us provide our services, primarily as a landlord or developer, for account and general management, debt collection and enforcement, fraud prevention and detection and for statistical and analytical purposes. We may disclose data to other bodies associated with our business for any of the above purposes. We may contact you by letter, telephone or other electronic methods.

For each visitor to our web pages, our web server automatically recognises the visitor's ip address, but not the email address.  Additionally, we use anonymous visitor tracking software including but not limited to Google Analytics.  This information is used for internal review to improve the content of our web page.

The information supplied by those who communicate with us, such as enquiries submitted through a contact form and/or signing up to receive notifications, may be used by us to contact consumers for marketing/customer insight/consultation purposes.  If you do not want to receive e-mail from us in the future, please let us know by sending us an email to the above address.  It may also be shared with other housing related companies to help them contact consumers for /customer insight/consultation purposes.  If you do not want us to share your e-mail address with other housing related companies, please let us know by calling us at the number provided above, emailing us at the above address or writing to us at the above postal address.

If you are not a Magna resident and you supply us with your postal address online you may receive information from us by post on services and events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, emailing us at the above address or writing to us at the above address.

Non-Magna residents who supply us with their telephone numbers and/or email addresses online may receive contact from us with information regarding enquiries they have placed online or for market research purposes.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. If you are concerned about how your information is used, you should check our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, emailing us at the above address or writing us at the above address.

We set cookies for visitors who login to our secure area to enable them to browse the whole site without having to log back into the secure area again in the same session.  We also set cookies to remember users settings with regard to accessibility; language and font settings.  Social media actions performed on our website, such as to 'like us', may lead to a cookie being set by the third party social media website e.g. facebook.  These cookies are not set by our website and are governed by your privacy agreement with the related social media website.

We do not partner with or have special relationships with any ad server companies.

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information, such as financial, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you through our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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