1. General information

SECTION 1: YOUR TENANCY
2. Assured tenancies
3. Assured shorthold tenancies
4. Licence agreements for
supported shared housing

SECTION 2: CUSTOMER CARE
5. Customer care
6. Equal opportunities and diversity
7. Resident involvement
8. Formal complaints
9. Compensation
10. Who to contact

SECTION 3: REPAIRS
11. Reporting repairs to your home

SECTION 4: YOUR HOME
12. In and around your home
13. Sheltered housing
14. Supported housing
15. Neighbour nuisance, racial
and other harassment
16. Parking, garages, abandoned
vehicles and vehicle repairs
17. Asbestos: a guide for residents

SECTION 5: PAYING FOR YOUR HOME
18. Rent and service charges
19. Help and advice about rent
arrears
20. Supporting People and you
20. Housing benefit

SECTION 6: MOVING HOME
21. Mutual exchanges, transfers and
other ways of moving home