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Service standards

We want to provide all our residents with the best possible service.

We worked with residents to produce a set of service standards. These tell you what to expect from all of our services.

We don't believe in standing still so we review each standard at least once a year with a group or residents.

We set ourselves new targets and regularly give you feedback on how we're progressing.

Please get in touch if you would like more information about our service standards or would like to be involved in influencing our services.


Click on the links below to download our service standards:

Anti-social and nuisance behaviour

Customer service

Estate management

Formal complaints

Income management

Keeping you safe in your home

Lease and home ownership

Lettable standard


Mutual exchange

Neighbourhood and community - under review


Repairs and maintenance

Resident involvement

Sheltered housing and support services


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