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What you can expect from us

We’re a customer centred business, passionate about creating great homes. Our customers are at the heart of everything we do.  

Our customers are: 

  • People who rent a home from us 

  • People who buy home from us 

  • People who live in our sheltered homes. 

  • People who receive specialist support services. 

  • People we work with in our local communities. 


We offer homes to be proud of with a choice of facilities and customer services that are tailored to individuals as their lives change. 

To provide excellent customer service, we involve our customers when we produce our service standards. These standards tell you what to expect from all of our services. 

We don't believe in standing still so we review each standard at least once a year with a group of customers.  

Click on the links below to download our service standards:

Anti-social and nuisance behaviour

Customer service

Estate management

Formal complaints

Income management

Keeping you safe in your home

Lease and home ownership

Lettable standard


Mutual exchange

Neighbourhood and community - under review


Repairs and maintenance

Resident involvement

Sheltered housing and support services



Please get in touch if you'd like more information about our service standards or if would like to be involved in influencing our services. 

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