We like to hear from our residents and others we work with. Let us know what you think, whether we have done something well or whether there is room for improvement.
Your call may be recorded for training and quality purposes.
If you have a comment, compliment or complaint, fill in our form
Or you can contact Magna Housing in the following ways:
Repairs: 0800 358 6025 or 01305 216025 or email repairs
Estate Services i.e. grounds maintenance, caretakers, sewage treatment plants, communal cleaning and window cleaning, trees and gutter clearance programme: 01305 214027 or email estate services
Income Management: 01305 216067 or by email: email the IncomeTeam
Tenancy Management: 01305 216060 or email tenancy management
Community safety team: 01305 216090 or email the community safety team
Lettings inc Garage allocations: 01305 216062 or email lettings
Customer Complaints: 01305 214071 or by email
Resident Involvement: 01984 635134 or email resident involvement
Leasehold Management/Shared Ownership: 01305 216060
Sheltered Housing and Support Services (inc Money Matters): 0800 999 6130 or by email
Service Charges Enquiries: 01305 216118
Service Charges Payments: 01305 216067
You can see phone numbers for some of our staff on the pages about our staff.
If you can't find the number you are looking for, you can call 01305 216000.
Pop into one of our offices.
For text relay users, please prefix the telephone number by dialling 18002.
Please note that calls may be recorded for training and quality purposes.
Texting offers an opportunity to improve our communication with our customers. Magna residents can register their mobile numbers with us as follows:-
- Text the word REGISTER and your name to 07944 639 639 (does not have to be capital letters)
- You will then receive a text from Magna asking you to reply confirming your Tenancy Reference Number. The response to this needs to be your full tenancy reference, i.e. P125100020
- You will then get a text thanking you for registering with us