Coronavirus Covid-19

To keep our customers and colleagues safe, we’ve made some changes to how we carry out our services. Information about the current status of all our services is listed below. The icons show each of our services and whether they are running as normal, running with some changes or not running just yet. Please keep checking back here for the latest updates.

Emergency, urgent and communal repairs

Emergency, urgent and communal repairs

Estate & grounds maintenance

Estate & grounds maintenance

External & communal painting

External & communal painting

Garden & handyperson service

Garden & handyperson service

Caretaking services, window cleaning & communal cleaning

Caretaking services, window cleaning & communal cleaning

External building works

External building works

Weekly welfare calls to our sheltered customers

Weekly welfare calls to our sheltered customers

Money matters advice

Money matters advice

Gas & oil servicing

Gas & oil servicing

Report nuisance & ASB

Report nuisance & ASB

Fire alarm testing

Fire alarm testing

Upgrading TV aerials

Upgrading TV aerials

Construction work

Construction work

Fire risk assessments

Fire risk assessments

Empty property inspection & works

Empty property inspection & works

Door & window installation

Door & window installation

Electrical testing & inspections

Electrical testing & inspections

Lettings

Lettings

Mutual exchanges

Mutual exchanges

Neighbourhood visits

Neighbourhood visits

Downsizing

Downsizing

Kitchen & bathroom installations

Kitchen & bathroom installations

Aids & adaptations

Aids & adaptations

CCTV & door entry servicing & repairs

CCTV & door entry servicing & repairs

Permission requests

Permission requests

Surveying & inspections inside the home

Surveying & inspections inside the home

New routine or non urgent repairs

New routine or non urgent repairs

Garage lettings

Garage lettings

Non essential home visits

Non essential home visits

Customer use of communal rooms

Customer use of communal rooms

Offices

Offices

Community events

Community events

Guest bedrooms at sheltered schemes

Guest bedrooms at sheltered schemes

Keeping our customers and colleagues safe

Our teams are working safely and in-line with the latest national guidance and we’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.

Below are some of the things we’re doing to keep you and our colleagues safe, and how you can help us.

Visiting your home

Guidance, based on our risk assessments, has been issued to all customer-facing colleagues explaining how to safely visit and work in your home and communal areas.

We will ask for your Covid status if you are booking an appointment with us. Apart from emergencies, we will not be able to visit your home if you have Covid-19, any symptoms or if you’re waiting for a test result. Additionally, if you are self-isolating or quarantining we will not be able to visit.

Following the confirmation of your appointment, we would ask that you follow some simple guidelines to make sure that we all remain safe:

  • Please make sure that the area where we are working is well ventilated and there is plenty of fresh air
  • If we are completing a repair please clear the area so we can easily get into the space
  • Please let us know if you contract Covid-19 after this appointment has been made, or if you have symptoms, are self-isolating or quarantining
  • Please give our teams space to work, maintain at least a 2 meter distance and move to another room if possible

Please be assured that our teams:

  • Are following national Covid-19 guidelines
  • Will be wearing personal protective equipment and will be working safely
  • Are doing all they can to keep themselves and you safe

Watch our short video to show the basics that we need to do to keep both our colleagues and customers safe:

Protection

All of our teams are issued with personal protective equipment (PPE) to ensure we meet all government guidelines and they will always wash their hands or sanitise thoroughly before approaching anyone’s home.

If we know a customer is isolating or displaying symptoms and there is an emergency repair to carry out, our team will wear additional PPE for everyone’s safety. This will include gloves, a disposable suit, goggles or face visor and a face mask, which will be worn before approaching and knocking on the door.

We offer voluntary lateral flow tests for our front line colleagues who are in a customer-facing role and visiting customers’ homes. We think this is a really helpful way forward and provides some added assurance for our colleagues and customers until the vaccine is available for everyone.

For more information about lateral flow tests, visit: https://www.gov.uk/guidance/understanding-lateral-flow-antigen-testing-for-people-without-symptoms

Test & Trace

We co-operate with any request for information from NHS Test & Trace.

If a person tests positive for the virus, all recent contacts will be reported and relevant people informed.

Our priority at all times is your health and safety and that of our colleagues.

Compliance

We can confirm we have complied with the government’s guidance on managing the risk of COVID-19 - see our FIVE STEPS TO SAFER WORKING TOGETHER document and our Covid-19 risk assessment.


Financial help during Coronavirus

Financial help during Coronavirus

We know this is a worrying time for many of you with regard to how to pay the rent and other bills. We can offer you advice and support to claim any benefits you are entitled to during this time if your income has reduced due to not getting paid or being unable to work.

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Community hubs during Coronavirus

Community hubs during Coronavirus

We've collated a list of local community groups and resources across Dorset and Somerset to help you through this difficult time. 

See more