Coronavirus Covid 19

We have made changes to the services that we deliver to you, following government guidance and we can confirm we have complied with the government’s
guidance on managing the risk of COVID-19 - see our FIVE STEPS TO SAFER WORKING TOGETHER document and our Covid-19 risk assessment.

Your health and safety, that of your home and all of our colleagues along with our corporate responsibility to protect the NHS and those most vulnerable in our communities is our priority, and at the heart of our decision making.

Service update at a glance

To keep you informed about the status of all our services, we have created a chart which shows each of our services and whether they are running as normal, running with some changes or not running just yet.

Emergency, urgent, communal and backlog of repairs

Emergency, urgent, communal and backlog of repairs

Free phone repairs line

Free phone repairs line

Estate & grounds maintenance

Estate & grounds maintenance

External & communal painting

External & communal painting

Empty property inspection & works

Empty property inspection & works

Garden & handyperson service

Garden & handyperson service

Caretaking services, window cleaning & communal cleaning

Caretaking services, window cleaning & communal cleaning

External building works

External building works

Weekly welfare calls to our sheltered customers

Weekly welfare calls to our sheltered customers

Money matters advice

Money matters advice

Gas & oil servicing

Gas & oil servicing

Electrical testing & inspections

Electrical testing & inspections

Report nuisance & ASB

Report nuisance & ASB

Permission requests

Permission requests

Fire risk assessments & alarm testing

Fire risk assessments & alarm testing

CCTV & door entry servicing & repairs

CCTV & door entry servicing & repairs

Upgrading TV aerials

Upgrading TV aerials

Door & window installation

Door & window installation

Lettings

Lettings

Neighbourhood visits

Neighbourhood visits

Downsizing

Downsizing

Surveying & inspections inside the home

Surveying & inspections inside the home

Mutual exchanges

Mutual exchanges

Kitchen & bathroom installations

Kitchen & bathroom installations

Aids & adaptations

Aids & adaptations

New routine or non urgent repairs

New routine or non urgent repairs

Offices

Offices

Community events

Community events

Customer use of communal rooms

Customer use of communal rooms

Rent a garage

Rent a garage

Financial help during Coronavirus

Financial help during Coronavirus

We know this is a worrying time for many of you with regard to how to pay the rent and other bills. We can offer you advice and support to claim any benefits you are entitled to during this time if your income has reduced due to not getting paid or being unable to work.

See more
Community hubs during Coronavirus

Community hubs during Coronavirus

We've collated a list of local community groups and resources across Dorset and Somerset to help you through this difficult time. 

See more