Stock woman working at home

Financial help during Coronavirus

We know this is a worrying time for many of you with regard to how to pay the rent and other bills. We can offer you advice and support to claim any benefits you are entitled to during this time if your income has reduced due to not getting paid or being unable to work.

If you are struggling to pay the rent as your income has reduced please contact the income management team on 01305 216067 who will be able to agree a plan to get you through this difficult time and catch up with any rent payments missed.

If you would like advice or support to claim benefits please contact our money matters team on 0800 999 6130.

We will update this information as and when the government provides additional information.

If you are already in receipt of benefits

These will continue and you should continue to pay your rent as normal. You may need to contact either the DWP or Housing Benefit department to update them on your current situation and income if this has changed.

If your employment has ended or decreased

You should first speak to your employer to see how much you will be paid during this time. Some employers will continue to pay your normal wage, others will work with the government to be able to pay 80% of your wages.

You may also be entitled to Universal Credit which can include a housing element to help with your rent payments. Further information can be found at https://www.understandinguniversalcredit.gov.uk/

You may also be eligible for help with your council tax. Contact your local council for details.

If you are self-employed and your work has decreased

You may be entitled to a grant through the Coronavirus Self Employment Income Support Scheme. Further information can be found at https://www.gov.uk/guidance/claim-a-grant-through-the-coronavirus-covid-19-self-employment-income-support-scheme

You may also be entitled to Universal Credit which can include a housing element to help with your rent payments. Further information can be found at https://www.understandinguniversalcredit.gov.uk/

You may also be eligible for help with your council tax. Contact your local council for details.

If you are ill or self-isolating

If you are employed you should speak to your employer regarding sick pay as you may be eligible for statutory sick pay.

If you are self-employed you may be entitled to a grant through the Coronavirus Self Employment Income Support Scheme. Further information can be found at https://www.gov.uk/guidance/claim-a-grant-through-the-coronavirus-covid-19-self-employment-income-support-scheme

If you are self-employed you may also be entitled to New Style Employment and Support Allowance at www.gov.uk

Whether you are employed or self-employed you may also be entitled to apply for universal credit to help with your rent. Further information on universal credit can be found at https://www.understandinguniversalcredit.gov.uk/

You may also be eligible for help with your council tax. Contact your local council for details.

Further Information

The government has made many announcements regarding support and benefits and advice with regard to coronavirus. Information on these can be found at https://www.gov.uk/coronavirus

Additional contacts

Universal Credit Helpline 0800 3285644

Dorset Council 01305 211930

East Devon District Council 01404 515616

Exeter City Council 01392 277888

Sedgemoor District Council 0300 3037800

Somerset West & Taunton Council 0300 3048000

South Somerset District Council 01935 462462

Stour Valley & Poole Council 0345 0344569