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If you want to report a repair, please contact our repairs call centre on 0800 358 6025* (or 01305 216025 from a mobile) or email repairs or fill in our report a repair form.


Our call centre is open from 8.30 am to 5.00 pm on Monday to Thursday and 8.30 am to 4.30 pm on Fridays.

Outside these times, please only call if your repair is an emergency.

We aim to respond to emails within 1 working day, but will respond no later than 2 working days.

Email our repairs call centre .

To find out more about our online services please click here.

*Please note all calls to 0800 358 6025 and 01305 216025 are recorded for training and quality purposes.



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