What did our delegates think of the CIH conference?
“The biggest take away was the overwhelming passion and energy in the room”… “I learnt more this year than I ever have”…“A number of events created a buzz and energy that really drew people in”. These are the views of some of our delegates who recently visited the CIH Annual Conference in Manchester.
The key takeaways from the conference were:
• There is great new talent that is joining the sector who will help us find answers to issues that we are all grappling within housing
• The future focus and championing innovation and advancing technologies including health apps and AI which will be fast paced, but which still has to meet the needs of our customers
• The importance still of properly listening to our customers - not convince ourselves we know what they want
• The importance of empowering people right across the organisation to make decisions and find the answers to questions such as how we provide better services, how we can engage wider and truly to our customers and how we provide homes that are fit for future purpose.
Christine Boland, head of housing services, noted how important it is to balance the traditional ways with the new. She said, “I came away with a renewed commitment to engaging with tenants and residents in ways which are meaningful to them, to truly listening and to ensuring I and my team do as much as we can to ensure that what is happening on the ground and what is important to tenants and residents is heard, understood and acted on at the highest level at Magna so that it truly shapes our business, our culture and our service offer.
“But I also have a personal commitment to develop a greater awareness and openness to technology; to understand what’s currently out there and what’s in development and how this might be used in homes and services and what our future tenants and residents will expect and need to live in a modern, connected society.
“It is incredibly important that we link and balance the two; to stay grounded, listen and truly engage people and keep them and their communities at the heart of what we do whilst at the same time using the opportunities technology affords us do this, to enhance and complement people’s lives, provide better services and safer homes and to reduce costs where it is possible to do so.”
Suzanne Muncaster, head of HR, attended the conference for the first time. She was struck by the energy that surrounded the conference and spoke out about how important it was to have time away from the normal day to day activities.
She said: “I wondered why it is that you get swept along by the overwhelming passion and energy when at a conference, but you don’t always feel like this when you are at work. It’s so easy to get caught up in tasks or issues that, on reflection, don’t make a real difference. When you are at an external event that distraction is minimal and you find that you are free to think about the bigger picture . If we can all find time to focus on what really matters and on the people around us, then there is no reason why that passion, energy and inspiration can’t be a part of your normal working day.