With the launch of our new three-year strategy, we wanted to take some time to share with you some of the priorities and areas where we’re looking to develop. Safety is one of the key themes of our strategy, particularly the safety of our customers. We asked David Greenhalgh, our Director of Asset Management, to tell us why this is a priority and what will be different.

Well, I can’t think of anything more important for any of us than the safety of our families and loved ones. That’s why I am so pleased that safety features so prominently in our strategy – as one of our key objectives and also as a value for Magna – the value is “always safe”. We know there is a focus on safety nationally and quite rightly, and we know that we have a huge role to play in making sure your homes are safe and in communicating with you about safety issues.

We’ve started as we mean to go on with extra money allocated to fire safety. We’ve recruited a new building safety manager, Stephanie Lloyd Foxe, who has responsibility for all our blocks of flats and we’ll be making sure that all our buildings are as safe as we can make them with increased inspections and fire risk assessments, repairs and new safety
equipment, such as fire doors and alarm systems.

We know that you, our customers, are key to this work and we’ll be working with you to develop our new safety standards and to keep up to date with what is important and of
concern. We want to develop a really open dialogue with you so we can work together to keep our homes safe.

We also want to make sure that you know how you can keep your homes and communal areas safe. We’ll be producing information and updates to help with this, and make sure it’s easy to use and makes sense! We’re making sure that our workforce has safety at the heart of all they do and we’re increasing their expertise and skills so whatever they do, wherever they are, they can make sure that our homes, and therefore our customers, are safe.

This is the beginning of our work to deliver our strategy and to make sure that we have safety at the heart. I’m really looking forward to working with you to make sure that we are always safe.

David Greenhalgh
Director of Asset Management


Want to know more about safety in your home? We have a whole section on this topic: Your Safety