Magna Housing is delighted to welcome Joanne Martin as their new Director of Customer Operations. This new appointment is part of a new executive structure to lead the company through their three-year Brilliant Basics strategy and beyond.

With a wealth of previous experience within and outside of the housing sector, Joanne will lead all customer-facing activities and will hold responsibility for the strategic priorities relating to customer experience.

Joanne said: “I feel privileged to be joining Magna at such a challenging time, but one filled with great opportunities. I am passionate, driven and committed to creating great homes together. Delivering the Brilliant Basics Strategy will provide a solid platform to provide an excellent service offering to our customers and future customers in a new era of social housing.”

Selina White, Chief Executive at Magna, said: “We are delighted to have Joanne on board. Her appointment is critical to both the successful delivery of our strategy and driving the future direction of the organisation. 2022 is shaping up to be an exciting year for everyone involved in Magna and I am looking forward to working with Joanne and seeing what we can all achieve together.”

To find out more about Magna’s three-year Brilliant Basics strategy, visit

To find out more about Joanne, visit