As government guidance continues to change, we wanted to update you and recap the guidance we're currently following to keep everyone safe from Covid-19.

Our offices

Social distancing becomes ever more difficult as the number of people using an enclosed space increases. By keeping our offices closed and enabling our colleagues to work from home, we are reducing the risk of spreading the infection.

Risk assessments

Guidance, based on our risk assessments, has been issued to all customer facing colleagues explaining how to safely visit and work in your home and communal areas.


We’ve plenty of protective equipment including face coverings and our teams are washing their hands at every opportunity so they are keeping you and themselves safe when they are working in your home.

Test & Trace

We co-operate with any request for information from NHS Test & Trace.

If a person tests positive for the virus, all recent contacts will be reported and relevant people contacted.

Our priority at all times is your health and safety and that of our colleagues. Please let us know if you have any health and safety concerns or if you have tested positive. 

For the latest information about our services during Covid-19, please see our website: