Categories of anti-social behaviour and our response times

Anti-social behaviour has been classified into categories and given response times to deal with it. All cases will be assessed on risk and managed accordingly.

Environmental and nuisance

Examples of environmental and nuisance behaviour are:

• Abandoned vehicles
• Fly-tipping
• Untidy gardens
• Cannabis use or smells
• Parking issues
• Neighbour disputes
• Pet issues
• Dangerous dogs
• Child welfare calls
• Noise issues.

Reports of any of the above issues are dealt with by our housing services team. The current timescale for responding to these reports are 6 to 8 weeks.

Personal incidents

Examples of personal incidents are:

• Domestic abuse
• Safeguarding
• Drug-related activities
• Violence or threats of
• Hate crime
• Harassment
• Verbal abuse.

Reports of any of the above issues are dealt with by our community safety team. The current timescale for responding to these reports are 2 to 5 days.

Magna does not deal with the following issues:

• One-off parties or celebrations
• Unpleasant actions such as staring
• Day to day lifestyle noise
• Children playing
• Social media.