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Contact Magna Housing Association

Contact Us

We like to hear from our residents and others we work with.  Let us know what you think, whether we have done something well or whether there is room for improvement.

Your call may be recorded for training and quality purposes. 

If you have a comment, compliment or complaint, fill in our form

Or you can contact Magna Housing in the following ways:

Repairs: 0800 358 6025 or 01305 216025 or email repairs

Estate Services i.e. grounds maintenance, caretakers, sewage treatment plants, communal cleaning and window cleaning, trees and gutter clearance programme: 01305 214027 or by email Carly Parsons

Income Management inc Money Matters Adviser: 01305 216067 or by email: email the Rents Arrears Team

Tenancy Management: 01305 216060 or email tenancy management

Anti Social Behaviour: 01305 216090 or email the ASB team

Lettings inc Garage allocations: 01305 216062 or email lettings

Customer Complaints: 01305 214071 or by email

Resident Involvement: 01305 216094 or email resident involvement

Leasehold Management/Shared Ownership: 01305 216060

Independent Living/Sheltered Housing Enquires: 01305 216040 or email independent living

Service Charges Enquiries: 01305 216118

Service Charges Payments: 01305 216067

Write to us.

Pop into one of our offices.

For text relay users, please prefix the telephone number by dialling 18002.

Please note that calls may be recorded for training and quality purposes.

Texting us

Texting offers an opportunity to improve our communication with our customers. Magna residents can register their mobile numbers with us as follows:-

  • Text the word REGISTER and your name to 07944 639 639 (does not have to be capital letters)
  • You will then receive a text from Magna asking you to reply confirming your Tenancy Reference Number. The response to this needs to be your full tenancy reference, i.e. P125100020
  • You will then get a text thanking you for registering with us
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