damp around a plug socket

Damp, condensation and mould

It's normal to experience condensation or mould in your home at some point, but if it becomes a problem we’ll do what we can to help you solve it.

There is always some moisture in the air, even if you can’t see it. If air gets cold, it can’t hold all the moisture produced by everyday activities.

When moist air hits a cold surface, such as a wall, window, or mirror, it turns into droplets of water which can form condensation. This tends to be worse during the cold winter months.

Damp in your home can cause mould to appear on your decorations and furniture, around windows, in corners, behind wardrobes and cupboards, and on any cold surface where there is little or no movement of air. It can also rot wooden window frames and carpets.

There are four main things that cause condensation:

  • Too much moisture being produced in your home
  • Not enough ventilation
  • Cold surfaces
  • Not enough heat in your home.

You need to look at all of these things to reduce or cure condensation and mould.

Damp can be caused by leaking pipes or overflows, roof leaks, blocked and overflowing gutters, water ingress around window frames and rising damp caused by a defective damp-course. These causes of damp usually leave a ‘tidemark’ and if you notice any of these problems affecting your home please contact us.

You can read our damp, condensation and mould policy here to learn more about how we deal with the effects of damp, condensation and mould and how we aim to keep our customers safe.

Watch our how-to video to listen to our expert, Steve, explain more about how to prevent damp and mould building up in your home.

If you've tried everything mentioned here but are still having problems, please let us know.

Get in touch with us

Need to report damp and mould in your home?