Contact us

Easter bank holiday weekend:

We will be closing at 5pm on Thursday 1 April for the Easter bank holiday weekend and reopening at 8:30am on Tuesday 6 April.

If you need to report an emergency repair during that time, please call us on 0800 358 6025.

The careline service will operate as normal. If you have an emergency, please contact Apello on 0300 777 1053 or press your pendant.

We’ve listened to your feedback and made it easier to contact us. So there’s now just one phone number and email address for your customer queries:

0800 3586025

contactus@magna.org.uk

Our phone line is open Monday to Thursday, 8:30am to 5pm and 8:30am to 4:30pm on Friday.

But, we're finding Mondays are very busy. So, if your call isn't an emergency, we recommend you avoid calling on Monday to reduce your waiting time.

Comments, compliments and suggestions

Comments, compliments and suggestions

Whilst we pride ourselves on the service we deliver, we constantly strive to do better. We value any feedback or suggestions as to how we might improve and it is always nice to hear when we've done a good job. To send us a comment, compliment or enquiry, please complete our online form.

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Complaints

Complaints

We want to give you the best service that we can and to ensure everyone is treated fairly and efficiently. We have a customer service standard which says what you can expect from us.

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Report antisocial behaviour (ASB)

Report antisocial behaviour (ASB)

We're committed to tackling anti-social behaviour and we'll use all available solutions to help resolve problems but we need your help to tell us when you've seen or experienced any form of ASB.

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Access to information

Access to information

You have the right to ask us for access to information about you that we hold.

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FAQS

Have you checked out our frequently asked questions page? You may find the answer you're looking for.