Contact us

Need to get in touch? There are lots of ways to make contact with us.

Our phone lines are very busy at the moment, and it could take a while for us to answer your call.

If you’re not calling about an emergency, try out our new live chat feature by clicking on the icon on the bottom right of our website. Or you can get in touch with us on Facebook here.

Visit our help centre

We've pulled together some useful information to help answer any questions that you may have.

Help centre

Email us

We will respond to your emails
within two working days


Message us

Or you can send us a direct message using Messenger.

0800 358 6025

Monday - Thursday: 08:30 - 17:00
Friday: 08:30 - 16:00

We are currently experiencing high call volumes, the best way to contact us is via email or using the contact forms at the top of this page.

Media enquiries

If you have a media enquiry, please contact See Media on 0121 827 6625 or email