Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
Live chat is a feature on our website where you can talk to our team and get answers to your questions quickly through instant messages. If you look in the bottom right corner of your screen, you'll see a small red chat bubble - this is only visible when live chat is available. Live chat is usually available Monday to Friday, 9am to 4pm.
Watch the video below to learn how to use it.
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