Your Home

We provide and manage good quality housing in the south west of England. Our homes are for people who can’t afford to buy the accommodation they need on the open housing market.

We have homes in Dorset, Devon and Somerset, mostly in the following local authority areas: West Dorset, Weymouth & Portland, North Dorset, South Somerset, West Somerset, Taunton Deane and Sedgemoor.

Your tenancy

Find out more about your tenancy, from your handbook to finding a smaller home, changing your tenancy and information about mutual exchanges.

Repairs

If you want to report a repair, please contact our repairs call centre on 0800 358 6025* (or 01305 216025 from a mobile) or email repairs or fill in our report a repair form.

Disabled tenants

Maintenance and modifications

If you want to carry out changes or improvements to your home, you must get written permission from your housing officer.

Leaseholders, shared owners and homeowners

Home owners are residents who own part or all of a Magna Housing home. This includes people who've bought a shared ownership home and leaseholders who've bought their home through the right to buy or right to acquire schemes.

Rent

The income management team collects payments due on rent and service charges, supporting people charges, service charges, rechargeable repairs, legal costs, former tenant debt and sewerage costs.

Antisocial behaviour

We are committed to fair treatment for all, and believe that everyone must be given an equal chance to live, work and learn free from discrimination, prejudice and harassment.

Waste disposal and recycling

Magna deals with large amounts of hazardous and non hazardous waste each year. The law means we have to separate waste into categories before we can dispose of, or recycle, it. Magna is charged about £100,000 a year for this.

Your Safety

The safety of you and your home is really important to us.

Pets

Lots of people like to have pets, but it’s important that pet owners are responsible for them.