Maintenance and modifications
Creating great homes together is our vision. Many of our customers want to improve their home by doing things like adding a parking space, putting up sheds in their gardens and replacing kitchens.
If you want to make improvements to your home, you need to ask us for permission before you start any work. If you contact your housing officer they will help you and explain what you have to do. We try and make it as easy as possible.
Depending on what improvements you are planning to make we may need you to give us copies of certificates and details of insurance from your contractors etc. We will explain this to you and let you know what we need.
If you have improved your home and are now thinking of moving home some improvements are covered by a compensation scheme. Things like replacing baths, adding a shower and replacing a kitchen qualify. If you would like more details please let us know.
We know that part of what makes your home great extends to outside of your front door. Our estate services team are responsible for the management and maintenance for several services on communal areas that are shared by more than one home.See more
Sewers & drainage
The sewers and drainage of the majority of residents homes will be serviced by your local water authority e.g. Wessex Water. However some homes are connected in to Magna owned sewer and drainage systems i.e. not on mains drainage and the maintenance of these are service chargeable which means that you may pay service charges in addition to your rent.See more
Thinking of making an improvement or alteration
We want you to be happy in your home and are pleased if there are things you think you can do to improve it, however, you do have to ask our permission to make any alterations to your property.See more
Help with decorating your home
Magna customers can benefit from decoration vouchers which can be redeemed in any Dulux Decorator Centre stores across the country. As part of this scheme, you are entitled to great discounts averaging 28% off paint, wall coverings and decorating accessories. You are also entitled to free delivery.See more
Kitchens and Bathrooms
If our team has contacted you with a date for a new kitchen or bathroom to be fitted, here's what to expect, along with your options and how to care for it once installed.See more
Our current contract with Countrywide Grounds Maintenance comes to an end in March 2021. As part of our process to identify a new long term provider, we would like to have your views on this. See more
Night storage heaters
Storage heating is designed to take advantage of low-cost, off-peak electricity tariffs, enabling you to keep warm and comfortable at an economical price.See more
Using hot water carefully and being energy smart means you will have hot water when you want it and sensible energy bills.See more
Waste disposal and recycling
We deal with large amounts of hazardous and non hazardous waste each year. The law means we have to separate waste into categories before we can dispose of, or recycle, it, which costs us lots of money every year.See more