Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Sewer drain cover

Sewers and drainage

The sewers and drainage of most homes will be serviced by your local water authority eg Wessex Water.

However, some homes are connected to sewer and drainage systems owned by Magna, for example, homes not on mains drainage. The maintenance of these are chargeable which means that you may pay service charges in addition to your rent.

As a landlord, we have a legal obligation to ensure that our sewer plants/septic tanks are in good working order and to achieve this, we have a team who look after them and employ specialist contractors to carry out any specific maintenance work required.

As a responsible landlord, we have a duty of care to ensure that we protect the environment and your health and safety. We take every measure to ensure these objectives are not compromised.

If you have any queries please contact us.