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Developments
- Buzzard Road, Whitchurch
- Greenacre Way, Shaftesbury
- Littlemead, Broadmayne
- Northfield, Yetminster
- Nutcombe Close, Charmouth
- Rectory Gardens, Cattistock
- Rexton Meadow Drive, Williton
FAQs
Help Centre
- Can I change the date of my direct debit to pay my rent?
- Can I have a pet in my home?
- Can I rent a garage from Magna?
- Can I still have the rent free weeks if I have a debt on my rent account?
- Can I sublet my home?
- Can you tell me where I am on the waiting list for a garage?
- Do I have any upcoming appointments?
- Do I have to organise gas safety checks?
- Do I need a TV Licence?
- Do I need buildings insurance?
- Do I need contents insurance?
- Do you provide sandbags?
- Has my direct debit been paid?
- How can I buy / rent from Magna?
- How can I get a rent statement?
- How can I give a compliment?
- How can I join Magna?
- How can I make a complaint?
- How can I pay my rent?
- How can I prevent flooding?
- How do I apply for a mortgage?
- How do I apply for a mutual exchange?
- How do I book a guest bedroom?
- How do I change my customer portal email address?
- How do I dispose of unwanted items?
- How do I end my tenancy?
- How do I pay / apply for a permit for parking?
- How do I report a repair?
- How do I report anti-social behaviour (ASB?)
- How do I update my tenancy info?
- How do you decide how much to increase rent by?
- I can't get into my customer portal account
- I don't know my energy/water supplier, how do I find out?
- I have a water leak, can I claim compensation?
- I have limited mobility, what do I do in the event of a fire?
- I have no instructions for my heating system, do you have copies?
- I need an adaptation for a disability
- I need to change / cancel my appointment time
- I pay my rent monthly do I still get the 4 rent free weeks?
- I received a letter / email / text from Magna that I'm not sure about
- I think I’ve paid my rent twice?
- I want a different coloured kitchen / bathroom
- I want to speak to someone
- I'd like to make an improvement to my home
- I'm experiencing domestic abuse
- I'm moving home, what do I need to do?
- I'm not getting any hot water
- I'm still receiving letters / emails / texts but I'm no longer a Magna customer
- I'm struggling with my finances - where can I get help?
- I'm unable to change my lightbulb. Can you help?
- I've got a blocked drain / toilet / sink, what do I do?
- I've got a broken window. What do I do?
- I've got a community project that needs funding
- I've got damp and mould in my home, what should I do?
- I've got noisy neighbours
- I've not heard back about my repair
- I've paid my rent online but it's not showing on my statement?
- I've received a letter saying I need to switch to Universal Credit
- I’m struggling to pay my rent. What do I do?
- I’m worried about my rent increasing. What should I do?
- My children are leaving school, will this affect my benefits?
- My communal bins are overflowing
- My direct debit is due at the weekend/bank holiday when will it come out of my bank account?
- My electric keeps tripping. What do I do?
- My electric storage heating isn't working?
- My fence needs repairing. What do I do?
- My garden is overgrown, can you cut it for me?
- My gas / electric meter isn't working, who can fix it?
- My gas / oil heating isn't working
- My rent is increasing and I get Universal Credit. What do I need to do?
- My rent is increasing and I pay by Direct Debit. Do I need to do anything?
- My rent is increasing. Will my Housing Benefit cover this?
- My roof has been damaged in the bad weather. What do I do?
- What are service charges?
- What are sinking funds?
- What are the types of tenancies available?
- What are your appointment slots for repairs?
- What benefits am I entitled to?
- What do I do if I smell gas?
- What do I do if I suspect asbestos?
- What do I do if there is a power cut?
- What do I do if there's a fire in my block of flats?
- What does my rent pay for?
- What happens if a customer dies?
- What happens if I don’t pay my rent?
- What is a Notice Seeking Possession
- What is a Possession Hearing?
- What is a priority repair and how do I report it?
- What is the home help service?
- What is the Lifeline service?
- What is Universal Credit? Can I get it?
- What repairs am I responsible for?
- What's the best way to manage my heating settings?
- When am I due new doors or windows?
- When are the rent free weeks?
- When does my tenancy start / end?
- When will my kitchen and / or bathroom be replaced?
- Where can I find details about my tenancy?
- Where can I get help with paying my heating bill?
- Where can I store my mobility scooter?
- Where is my local food bank?
- Where is my stop tap?
- Who is my housing officer?
- Who is responsible for pests?
- Who is responsible for tree works and maintenance?
- Why are you putting my rent up?
- Why do I need an electrical test?
- Will I be evicted for not paying rent?
- Will I be getting a new fire door?
Home
Maintenance
News
- 16 Days of Activism
- 45 years and counting: Nick's story
- Adding value
- Agility at the heart of our organisation
- Alfie's apprenticeship journey
- Anti-Bullying Week
- Apprenticeships at Magna
- Are modular homes the future?
- ASB Awareness Week
- Attending Yeovil Futures Fest
- Ben's apprenticeship journey
- Black History Month - a colleague's story
- BM Trada fire door certification
- Building new homes in our communities and improving our existing homes
- Checking your smoke alarms
- Cimmie's apprenticeship journey
- Complaint Handling Code Consultation
- Creating great homes together
- Creating new homes for local people
- Domestic Abuse Housing Alliance accreditation
- Energy prices are rising - here's what you can do about it
- Fire Door Safety Week
- Fire door surveys in blocks of flats
- Fire safety training with our local fire service
- Gas Safety Week
- Global Accessibility Awareness Day
- Global Accessibility Awareness Day
- Helping to bring local projects to life
- Home Fire Safety Week
- Housing association supports charity fighting holiday hunger
- How we're helping local food banks fill in the gaps
- How we're raising awareness and supporting victims of domestic abuse
- How we're recycling our garden and wood waste in a sustainable way
- How we’re helping to preserve local ecosystems
- International Women's Day
- Join us at the annual south west design conference!
- Learning at Work Week
- Leonie's learning and development journey
- Lisa's learning and development journey
- Magna appoints seven new board and committee members
- Magna awarded £1.4m to make homes more energy efficient
- Magna bags new goals for youth football club
- Magna becomes a member of PlaceShapers
- Magna consumer standards consultation
- Magna helps re-boot Bridport Sea Cadets
- Magna helps volunteers get first aid training
- Magna keeps top ratings following assessment by regulator
- Magna keeps top regulator ratings for another year
- Magna welcomes new Head of Asset Investment
- Managing the trees in our community
- Megan's learning and development journey
- Mental Health Awareness Week
- National Careers Week
- National Inclusion Week
- National Social Housing Safety & Compliance Week
- National Social Housing Safety and Compliance week
- National Tree Week
- New Deputy Chief Executive
- New Director of Customer Operations
- New extra care scheme for Gillingham
- Our garden competition winners for 2023
- Our pledges to keep you safe in your home
- Partners to build another 109 modular homes in Dorset and Wiltshire
- Peter Wheeler is helping to deliver our fire safety objectives
- Plottingham playground gets a fresh coat of paint
- Pride Month
- Read Sarah's apprenticeship story
- Resolving ASB in our communities
- Right to Buy scheme
- Road Safety Week
- Safety information in extreme heat
- Safety tips for national BBQ week
- Scam warning – loft insulation surveys
- Scarlet's apprenticeship journey
- Silas's apprenticeship journey
- St Martin’s extra care housing scheme in Gillingham topped out
- Supporting 16 Days of Action
- Supporting National Apprenticeship Week
- Supporting our future apprentices
- Supporting students to find their career path
- Supporting the talent of tomorrow
- Tenant Satisfaction Measure Surveys start to arrive with customers
- Thinking of starting an apprenticeship?
- Tips for getting the most out of your energy
- Tracey celebrates 20 years in #TeamMagna
- We're supporting the 16 Days of Action campaign
- Why we need a retrofit revolution in the south west – and beyond
- Women's Equality Day
- Women's Equality Day
- Working together to champion innovation and deliver excellence.
- Working towards true equality
- World Environment Day
- World Wellbeing Week
News
Pages
- 5 year planned maintenance programme
- A quick guide to changing fluorescent light bulbs
- About Us
- Access and customer care policy
- Accessibility
- Adaptations for disabilities
- Affordability calculator
- Aids and adaptations policy
- Anti-social behaviour
- Apply for a pet
- Apply to keep dogs
- Apply to keep reptiles, amphibians, invertebrates and other exotic pets
- Apply to keep small mammals, birds, fish and cats
- Apprenticeships
- Asbestos
- Available homes
- Bank accounts and Credit Unions
- Bathroom choices
- Blocked drains and pipes
- Book a community room
- Building new homes
- Building Safety Group
- Buy a Home
- Buying more shares
- Careers
- Caring for your new kitchen or bathroom
- Categories of anti-social behaviour and our response times
- Changing your tenancy
- Charges, rents & sinking funds for homeowners
- Charging mobility scooters
- Checking your smoke detector
- Comments, compliments and suggestions
- Community
- Community improvement fund
- Community safety policy
- Community Services
- Competition and prize draw rules
- Competitions
- Complaints
- Considering taking in a lodger?
- Contact us
- Covid - Keeping our customers and colleagues safe
- Current vacancies
- Customer and community engagement policy
- Customer information policy
- Customer insight
- Customer portal
- Customer portal help
- Damp, condensation and mould
- Damp, condensation and mould drop-in sessions
- Development spend
- Digital Doorway
- Disabled tenants
- Do I need insurance on my property?
- Domestic abuse policy
- Editorial Group
- Electrical testing
- Enquire
- Equality, diversity and inclusion
- Estate services
- Events
- Facts and Figures
- FAQs and glossary
- Find a garage
- Find a property
- Finding a smaller home
- Fire safety
- Focus Groups
- Formal complaints policy
- Garages
- Gas safety
- Gender pay gap data for Magna Housing Limited
- Get involved
- Got a question?
- Grounds maintenance
- Guest bedrooms
- Guide to moving home
- Have your say
- Help and advice about rent arrears
- Help Centre
- Help with decorating your home
- Helpful resources
- Hiding your browser history from an abuser
- Home help
- Home Moves Incentive Scheme
- Homelessness
- Homeowners handbook
- Homes for the South West
- Housing Benefit
- How do I apply?
- How do I extend my lease?
- How our rents compare
- How to apply
- How to buy more shares in my home
- How to sell my home
- How we deal with ASB
- How we deal with repairs and maintenance
- How we're supporting survivors of domestic abuse
- How will Magna consult with me?
- I'm struggling to pay, what can I do?
- Immersion heaters
- In and around your home
- In and around your home
- Independent financial advisors (IFA)
- Information from other organisations
- Information, support, and advice
- Internal pre-term transfers
- Jurassic Regional Team
- Kitchen choices
- Kitchens and Bathrooms
- Land at Coombe Farm, West Street, Templecombe
- Latest annual report and financial statements
- Leaseholders, shared owners and homeowners
- Legal powers against anti-social behaviour
- Lettings policy
- Magna Website
- Maintenance and modifications
- Maintenance and repairs for homeowners
- Make a payment
- Mobility scooter policy
- Modern slavery and human trafficking statement for the financial year 2022/2023
- Money Matters
- Money matters service
- Money saving tips
- Moving-in checklist
- Mutual exchange
- Mutual exchanges and other ways of moving home
- Night storage heaters
- Opendoor
- Our adding value report
- Our Board & Governance
- Our housing officers
- Our leadership team
- Our Lifeline Services
- Our policies
- Our policy on executive board members
- Our service standards
- Our team
- Parking, garages, abandoned vehicles and vehicle repairs
- Pay online
- Payment performance statistics
- Payments from us
- Pests and vermin
- Pets
- Preparing for a power outage
- Privacy Notice
- Promoting responsible pet ownership
- Property details form
- Publications
- Radon
- Regional Home Services Team
- Rent
- Rent a home
- Rent account statements
- Rent setting
- Rent setting policy
- Repairs
- Repairs panel
- Repairs policy
- Report a repair
- Report anti-social behaviour (ASB)
- Repossession and eviction
- Request your personal information
- Residents' Groups
- Royal Manor Place
- Safeguarding children and adults at risk
- Scrutiny Group
- Search
- Selling your home
- Service charge and sinking fund policy
- Service charges and sinking funds
- Sewers & drainage
- Sheltered housing
- Sheltered housing schemes
- Shurton Lane
- Solicitors
- St. Martin's Extra Care Scheme
- Support advisor
- Tenancy fraud policy
- Tenancy management policy
- Tenant Handbook
- Tenant Satisfaction Measures
- Tenure policy
- Terms of use
- The Right to Manage
- Thinking of making an improvement or alteration
- Together with Tenants
- Tree management policy
- Unacceptable customer behaviour policy
- Under occupation
- Universal Credit
- Vale Regional Team
- Waste disposal and recycling
- Webbers Piece, Maiden Newton
- What are my responsibilities as a shared owner or leaseholder?
- What are the different types of tenancy?
- What is anti-social behaviour (ASB)?
- What is shared ownership?
- What isn't anti-social behaviour?
- What we class as a priority or routine repair
- Whistle-blowing policy
- Worried about paying your rent?
- Wyvern Regional Team
- Your Home
- Your lease explained
- Your repair responsibilities
- Your Safety
- Your tenancy
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Strategy Pages
Video Guides
- How to bleed your radiators
- How to change a fluorescent tube and starter motor
- How to change a light bulb
- How to change a light bulb in a sealed light
- How to clean an extractor fan
- How to clean your roller and paint brushes
- How to deal with a suspected gas leak
- How to deal with no hot water
- How to flush a toilet with a broken flush
- How to isolate your water supply
- How to perform a trip test
- How to prepare for painting
- How to re pressurise your boiler
- How to repair holes in plaster
- How to reset a breaker
- How to tell the difference between mains and battery smoke alarms
- How to unblock your bath, basin or sink
- How to unblock your toilet
- How to use your radiators
- How to wire a plug top
- Isolating the water supply in your bathroom
- Isolating the water supply to your home
- Isolating the water supply to your kitchen sink
- Some decorating equipment you might need
- Types of paint