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- Borough, Shaftesbury
- Coleridge Place, Weymouth
- Douglas Road, Weymouth
- Furland Road, Crewkerne
- Orchard View, Gillingham
- Pennsylvania Way, Portland
- Royal Manor Place, Portland
- Signal House, Dorchester
- St Aldhelms Place, Sherborne
FAQs
Help Centre
- Can I change my fence?
- Can I change the date of my Direct Debit to pay my rent?
- Can I get fibre broadband installed?
- Can I have a mobility scooter?
- Can I have a pet in my home?
- Can I install an electric vehicle (EV) charger?
- Can I rent a garage from Magna?
- Can I still have the rent free weeks if I have a debt on my rent account?
- Can I sublet my home or have a lodger?
- Can I view my garage on my customer portal account?
- Can you tell me where I am on the waiting list for a garage?
- Do I have any upcoming appointments?
- Do I have to organise gas safety checks?
- Do I need a TV Licence?
- Do I need buildings insurance?
- Do I need contents insurance?
- Do I need permission for a dropped kerb?
- Do you offer shared ownership?
- Do you provide sandbags?
- Has my Direct Debit been paid?
- How can I buy / rent from Magna?
- How can I get a rent statement?
- How can I give a compliment?
- How can I join Magna?
- How can I make a complaint?
- How can I pay my rent?
- How can I prevent flooding?
- How can I report a parking issue?
- How do I apply for a mortgage?
- How do I apply for a mutual exchange?
- How do I book a community room / community hall?
- How do I book a guest bedroom?
- How do I change my customer portal email address?
- How do I claim compensation?
- How do I dispose of unwanted items?
- How do I end my tenancy?
- How do I extend my lease?
- How do I find out how long is left on my lease?
- How do I get onto the housing register?
- How do I pay / apply for a parking permit?
- How do I report a repair?
- How do I report anti-social behaviour (ASB?)
- How do I report damp and mould?
- How do I update my contact details?
- How do I update my tenancy info?
- How do I use live chat?
- How do I use my air source heat pump?
- How do you decide how much to increase rent by?
- How long does a gas boiler service take?
- I can't get into my customer portal account
- I don't know my energy/water supplier, how do I find out?
- I have a water leak, can I claim compensation?
- I have a water leak, what do I do?
- I have limited mobility, what do I do in the event of a fire?
- I have no instructions for my heating system, do you have copies?
- I need a stair lift in my home
- I need an adaptation for a disability
- I pay my rent monthly do I still get the 4 rent free weeks?
- I received a letter / email / text from Magna that I'm not sure about
- I think I’ve paid my rent twice?
- I want a different coloured kitchen / bathroom
- I want to change or cancel my appointment
- I want to pay my rent by Direct Debit
- I want to speak to someone
- I'd like to make an improvement to my home
- I'm being made homeless, can you help?
- I'm experiencing domestic abuse
- I'm moving home, what do I need to do?
- I'm not getting any hot water
- I'm still receiving letters / emails / texts but I'm no longer a Magna customer
- I'm struggling with my finances - where can I get help?
- I'm unable to change my lightbulb. Can you help?
- I've got a blocked drain / toilet / sink, what do I do?
- I've got a broken window. What do I do?
- I've got a community project that needs funding
- I've got damp and mould in my home, what should I do?
- I've got noisy neighbours
- I've got storm damage, what do I do?
- I've not heard back about my repair
- I've paid my rent online but it's not showing on my statement?
- I’m struggling to pay my rent. What do I do?
- I’m worried about my rent increasing. What should I do?
- My children are leaving school, will this affect my benefits?
- My communal bins are overflowing
- My Direct Debit is due at the weekend / bank holiday when will it come out of my bank account?
- My electric keeps tripping. What do I do?
- My electric storage heating isn't working
- My fence needs repairing. What do I do?
- My garden is overgrown, can you cut it for me?
- My gas / electric meter isn't working, who can fix it?
- My gas / oil heating isn't working
- My gutters are blocked, can you help?
- My home has flooded, what do I do?
- My rent is increasing and I get Universal Credit. What do I need to do?
- My rent is increasing and I pay by Direct Debit. Do I need to do anything?
- My rent is increasing. Will my Housing Benefit cover this?
- My roof has been damaged in the bad weather. What do I do?
- My smoke alarm isn't working
- My stair lift is broken
- What are service charges?
- What are sinking funds?
- What are the types of tenancies available?
- What are your appointment slots for repairs?
- What benefits am I entitled to?
- What do I do if I smell gas?
- What do I do if I suspect asbestos?
- What do I do if there is a power cut?
- What do I do if there's a fire in my block of flats?
- What does my rent pay for?
- What happens if a customer dies?
- What happens if I don’t pay my rent?
- What is a Notice Seeking Possession
- What is a Possession Hearing?
- What is an emergency repair and how do I report it?
- What is the home help service?
- What is the Lifeline service?
- What is Universal Credit? Can I get it?
- What repairs am I responsible for?
- What type of fencing will you install?
- What's the best way to manage my heating settings?
- When am I due new doors or windows?
- When are the rent free weeks?
- When does my tenancy start / end?
- When does the grass get cut?
- When will my kitchen and / or bathroom be replaced?
- Where can I find details about my tenancy?
- Where can I get help with paying my heating bill?
- Where can I store my mobility scooter?
- Where is my local food bank?
- Where is my stop tap?
- Who is my housing officer?
- Who is responsible for pests?
- Who is responsible for tree works and maintenance?
- Why are you putting my rent up?
- Why do I need an electrical test?
- Will I be evicted for not paying rent?
- Will I be getting a new fire door?
Home
Maintenance
News
- Alfie's apprenticeship journey
- Are modular homes the future?
- ASB Awareness Week
- Ben's apprenticeship journey
- Building new homes in our communities and improving our existing homes
- Celebrating Neil's 25 years at Magna!
- Celebrating Stuart's 10 years at Magna!
- Changes to old RTS meters
- Chris' career journey
- Cimmie's apprenticeship journey
- Cimmie's apprenticeship journey
- Creating new homes for local people
- Customers move into new affordable homes in historic town
- Debt Awareness Week
- Domestic Abuse Housing Alliance accreditation
- Dylan wins Apprentice of the Year!
- Dylan's apprenticeship journey
- Furry friends say hello at one of our extra care schemes
- Global Accessibility Awareness Day
- Helping to bring local projects to life
- Housing association supports charity fighting holiday hunger
- How our women are leading the way at Magna
- How we're recycling our garden and wood waste in a sustainable way
- International Women's Day
- Izzy's apprenticeship journey
- Keeping our customers informed about their fire action plan
- Learning at Work Week
- Learning at Work Week - Chloe's story
- Learning at Work Week - Daniel's story
- Magna and partners deliver 67 new affordable homes for west Somerset
- Magna awarded £1.4m to make homes more energy efficient
- Magna bags new goals for youth football club
- Magna becomes a member of PlaceShapers
- Magna helps re-boot Bridport Sea Cadets
- Magna receives top regulatory ratings
- Magna supports local food banks this Christmas
- Magna welcomes two new board members
- Major works satisfaction survey prize draw winners
- Managing the trees in our community
- Meet our new Head of Customer and Community Support
- Megan's learning and development journey
- Myth-busting for National Apprenticeship Week
- National Careers Week - Alice's story
- National Careers Week - Gemma's story
- National Careers Week - Sarah's story
- National Careers Week - Zoe's story
- National Social Housing Safety & Compliance Week
- New Chief Finance Officer at Magna Housing
- New Head of Growth at Magna
- Our Tenant Satisfaction Measures results for 2024/25
- Partners to build another 109 modular homes in Dorset and Wiltshire
- Putting safety first with our fire detection and warden call system upgrades
- Say hello to the newest member of our grounds maintenance team
- Scarlet's apprenticeship journey
- Silas's apprenticeship journey
- Spreading festive cheer in our communities
- St Martin’s extra care housing scheme in Gillingham topped out
- St Martin’s House Extra Care Housing scheme in Gillingham welcomes its first residents
- Tim's learning and development journey in the community safety team
- We're supporting ASB Awareness Week
- Why we need a retrofit revolution in the south west – and beyond
- Women's Equality Day
- Working in partnership to keep our customers safe
News
Pages
- 5 year planned maintenance programme
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- Apprenticeships
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- Asbestos policy
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- How do I apply?
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- How our rents compare
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- How we're supporting survivors of domestic abuse
- How will Magna consult with me?
- I'm struggling to pay, what can I do?
- Immersion heaters
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- In and around your home
- Information from other organisations
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- Jurassic Regional Team
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- Land at Coombe Farm, West Street, Templecombe
- Leaseholders, shared owners and homeowners
- Legionella policy
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- Money Matters
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- Parking, garages, abandoned vehicles and vehicle repairs
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- Rent a home
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- Repairs policy
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- Request your personal information
- Residents' Groups
- Royal Manor Place
- Scrutiny Group
- Search
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- Shurton Lane
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- Tenant Handbook
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- Terms of use
- The Right to Manage
- Thinking of making an improvement or alteration
- Together with Tenants
- Tree management policy
- Unacceptable customer behaviour policy
- Under occupation
- Universal Credit
- Vale Regional Team
- Waste disposal and recycling
- Webbers Piece, Maiden Newton
- What are my responsibilities as a shared owner or leaseholder?
- What are the different types of tenancy?
- What is shared ownership?
- What we class as an emergency or routine repair
- Whistle-blowing policy
- Worried about paying your rent?
- Wyvern Regional Team
- Your Home
- Your lease explained
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- Your tenancy
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Video Guides
- How to bleed your radiators
- How to change a fluorescent tube and starter motor
- How to change a light bulb
- How to change a light bulb in a sealed light
- How to clean an extractor fan
- How to clean your roller and paint brushes
- How to deal with a suspected gas leak
- How to deal with no hot water
- How to flush a toilet with a broken flush
- How to isolate your water supply
- How to perform a trip test
- How to prepare for painting
- How to re pressurise your boiler
- How to repair holes in plaster
- How to reset a breaker
- How to tell the difference between mains and battery smoke alarms
- How to unblock your bath, basin or sink
- How to unblock your toilet
- How to use your radiators
- How to wire a plug top
- Isolating the water supply in your bathroom
- Isolating the water supply to your home
- Isolating the water supply to your kitchen sink
- Some decorating equipment you might need
- Types of paint