What do I do if there is a power cut?

When you have a power cut the first thing to do is to check if the power cut is just in your home, or if it affects your neighbours too.

To check if this affects just you or others in your area, you can check the following:

- If you live in a flat, you can check if the communal area lights work.
- If you live in a house, you could check if the street lights are working or check with your neighbours to see if they have power.
- If you experience a power cut that affects you and your neighbours, please check with your supplier for any faults in the area and how long you might be with power.

If the power cut is just in your home, please check the following:

- If you are on a prepayment meter for your supply, check your meter to see if you have run out of credit. If you have run out, you should be able to add emergency credit to your meter, until you are able to go to the shop to top this up.
- If you are not on a prepayment meter, check to see if any of your trip switches have gone.
- Check with your supplier if there are any issues in your local area.

If you have checked all of the above and you still don’t have power, please contact us and we will arrange for an electrician to come out to you within 24 hours.

Did you find this information useful?


Thank you for your feedback

Do you still need help? Contact Us