What do I do if there is a power cut?

When you have a power cut the first thing to do is to check if the power cut is just in your home, or if it affects your neighbours too.

To check if this affects just you or others in your area, you can check the following:

  • If you live in a flat, you can check if the communal area lights work
  • If you live in a house, you could check if the street lights are working or check with your neighbours to see if they have power
  • If you experience a power cut that affects you and your neighbours, please check with your supplier for any faults in the area and how long you might be without power

To find out more about a power cut in your area you can call 105 from a mobile or landline, this will connect you to your local suppliers emergency team.

If the power cut is just in your home, please check the following:

  • If you're on a prepayment meter for your supply, check your meter to see if you've run out of credit - if you've run out, you should be able to add emergency credit to your meter until you're able to go to a shop and top it up
  • If you're not on a prepayment meter, check to see if any of your trip switches have been flipped
  • Check with your supplier if there are any issues in your local area

If you have checked all of the above and you still don’t have power, please contact us and we will arrange for an electrician to come out to you within 24 hours.

We've got some useful tips on how to prepare for a power outage ahead of time here.

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