Preparing for a power cut

Power cuts can happen at any time. You may not know how long the power will be off.

If your power goes off, check if your neighbours have power. If they don't have power either, call 105 to report it to your electricity network. If only your home has no power, check your trip switches.  Watch our how-to video to find out how to do this.

If you're on a prepayment meter, check to see if you've run out of credit. If you've checked all of this and your power is still off, contact us so we can come and help.

It's useful to plan ahead so you know what to do. Here are some simple tips.