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Preparing for a power outage

Power outages can happen at any time for a number of reasons, and often you might not know how long the power will be out for.

If you have a power outage, it's a good idea to check with any neighbours to see if they have a power outage too. If they're having the same problem, try to get in touch with your supplier by calling 105 to be connected to their emergency team. You'll likely still be able to get signal if you have a mobile phone, or if you have a landline it will usually still be working during a power outage.

If it's only your home that has had a power outage, you should check to see if any of your trip switches have flipped. We've got a helpful how-to video which can walk you through how to do this here.

If you're on a prepayment meter for your supply you should check to see if you've run out credit. If you've checked all of this and your power is still off, get in touch with us so we can come and take a look for you.

It's important to be prepared for power outages ahead of time so that you know what to do. We've got some helpful tips below which can help you to prepare in case your power goes out.

It might be a good idea to write down the ones you find most useful so that you can refer back to them if your power is out.

Having an issue with your electrics after an outage?

If your power has come back on and something isn't working quite right, you need to let us know so we can come and take a look for you.