Preparing for a power cut
Power cuts can happen at any time and for many reasons. Very often, you might not know how long the power will be out for.
If you have a power cut, it's a good idea to check with any neighbours to see if they have power. If they're having the same problem, call your electricity supplier on 105 to speak to their emergency team. If it's only your home without power, you should check to see if any of your trip switches have flipped. Watch our how-to video to find out how to do this.
If you're on a prepayment meter, check to see if you've run out of credit. If you've checked all of this and your power is still off, contact us so we can come and help.
It's important to be prepared for power cuts so that you know what to do. We've got some helpful tips below.
Having an issue with your electrics after a power cut?
If your power has come back on and something isn't working quite right, you need to let us know so we can come and take a look for you.