Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
Sometimes things go wrong and customers don't get the service they expect or we fall short of the standards we've promised.
If you'd like to make a complaint, you can do so by filling in the form on this page.
The page linked above will also tell you more about how we handle complaints and when you can expect to hear back from us.
You can read our customer complaints policy here to learn more about how we handle complaints.
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