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We want to give you the best service that we can and to ensure everyone is treated fairly and efficiently. We have a customer service standard which says what you can expect from us.

Sometimes, however, we make mistakes and our complaints leaflet tells you what to do when you are unhappy with something we have, or have not, done.

Complaints are important to us because they provide us with feedback from customers about the things that we don’t get right in our service delivery. It allows us to learn from the feedback and it can help us to improve the way we work and in turn the service that we offer to our customers.