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Report a repair

Please complete the form below to report your repair.

If your repair is an emergency please call us on 0800 358 6025. Please make sure you have all of the details about the repair needed. The customer contact centre will make an appointment where possible.

We are continuing to prioritise repairs that have an impact on your safety, and these will always come first for us. We will then be able to deal with wider issues.

If you have already contacted us about a repair, visit or other service don’t worry, we’re working through our outstanding work and will be in touch with you directly to book an appointment. We hope to have contacted all our customers affected within four weeks.

Please be aware that some of our services are running differently due to Covid. Please check here for the latest update.