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Report a repair

If your repair is an emergency please call us on 0800 358 6025.

With the gradual and tentative easing of government restrictions, we’re busy working through previously reported repairs that were suspended due to Covid-19. We are contacting all customers who have already been in touch with a repair request so we can make appointments to carry out the work.

We won’t be booking in new repairs right now, as we’re focusing on those that had been reported previously. So please only contact us in an emergency. You can click here to check what is classed as an emergency, urgent or routine repair:

Please make sure you have all of the details about the repair needed. The customer contact centre will make an appointment where possible.