Repairs

We want to keep your home great. If your home needs some attention, we'll do everything we can to help you. If you need a repair, let us know by completing the Report a repair form.

If your repair is an emergency, please call us on 0800 358 6025. To see what classes as an emergency (priority repair), click here.

Our friendly customer contact team are here for you from 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays. We also have an out-of-hours service to answer your calls when you have an emergency.

*We record all our calls to help improve our services.

Repairs policy

This policy outlines how we will deliver repairs and explains what standards are applied to support the delivery of repairs.

Find out more

Report a repair

Report your repair online.

What we class as a priority or routine repair

Learn more about priority and routine repairs, what we class them as, and how you can expect us to deal with them.

Damp, condensation and mould

Learn what causes damp and mould to appear in your home and how you can prevent it. Report any damp and mould issues in your home here.

How we deal with repairs and maintenance

When you report a repair we need to diagnose the fault and establish the priority of your repair. You need to give us your name and first line of your address and as much information as possible so that we can complete the job "first time right".

Your repair responsibilities

Your full responsibilities for your home are detailed in the tenant handbook. This includes responsibility for certain repairs. Here are some of the typical things we get asked about whether it's your or our responsibility.

Blocked drains and pipes

We regularly inspect and maintain all of our sewage treatment plants to make sure they’re kept in good working order. However, these systems can get clogged up when people flush things down the toilet, or wash things down the sink, that shouldn't go down the drains. We’ve put together a list of things that cause blocked drains and pipes.