We want to keep your home great. Call us on 0800 3586025 if your home needs some attention. We will do everything we can to help you. You can also email us or fill out the Report a repair form.
Our friendly call centre colleagues are there for you from 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays. We know your time is important so if you don’t need us urgently its best to avoid Monday mornings if you can.
We want to be there when you need us. So, if you have a real emergency at any other time call the same number and you will get put through to our emergency service.
*We record all our calls to help improve our services.
What we class as an emergency, urgent and routine repair
What we class as an emergency, urgent and routine repair.See more
How we deal with repairs and maintenance
When you report a repair we need to diagnose the fault and establish the priority of your repair. You need to give us your name and first line of your address and as much information as possible so that we can complete the job "first time right".See more
Damp and condensation
It is normal to experience condensation or mould in your home at some point, but if it becomes a problem we’ll do what we can to help you solve it.See more
Your repair responsibilities
Your full responsibilities for your home are detailed in the tenant handbook. This includes responsibility for certain repairs. Here are some of the typical things we get asked about whether it's your or our responsibility.See more
5 year planned maintenance programme
We have a programme of work that we plan to carry out which details key elements such as kitchen & bathroom refurbishments, window replacements and re-roofing work.See more
A quick guide to changing fluorescent light bulbs
Lots of our customers ask us about what to do when their fluorescent lights start to flicker or don’t work. We have put together this handy guide for you.See more