Repairs

We want to keep your home great. If your home needs some attention, we'll do everything we can to help you. You can email us or fill out our Report a repair form.

Our friendly call centre colleagues are there for you from 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays. We know your time is important so if you don’t need us urgently it's best to avoid Monday mornings if you can.

We want to be there when you need us. So, if you have a real emergency at any other time call the same number and you will get put through to our emergency service.

*We record all our calls to help improve our services.

What we class as a priority or routine repair

Learn more about priority and routine repairs, what we class them as, and how you can expect us to deal with them.

Report a repair

Report your repair online.

How we deal with repairs and maintenance

When you report a repair we need to diagnose the fault and establish the priority of your repair. You need to give us your name and first line of your address and as much information as possible so that we can complete the job "first time right".

Damp, condensation and mould

Learn what causes damp and mould to appear in your home and how you can prevent it.

Your repair responsibilities

Your full responsibilities for your home are detailed in the tenant handbook. This includes responsibility for certain repairs. Here are some of the typical things we get asked about whether it's your or our responsibility.

5 year planned maintenance programme

We have a programme of work that we plan to carry out which details key elements such as kitchen & bathroom refurbishments, window replacements and re-roofing work.

A quick guide to changing fluorescent light bulbs

Lots of our customers ask us about what to do when their fluorescent lights start to flicker or don’t work. We have put together this handy guide for you.

Blocked drains and pipes

We carry out regular inspections and maintenance of all our sewage treatment plants, but your drains and pipes can still get clogged up if you flush or wash the wrong things away. We've put together some guidance on what you shouldn't put down your toilet or sink.