Money Matters

We're here to help you with your money matters. We understand that occasionally, households fall behind with rent payments and other essential bills and we are here to help.

This section explains briefly what help and benefits are available.

More information is available from the Department of Work and Pensions, the Citizens Advice Bureau and other agencies.

You can also contact our money matters team for more information.

Money matters service

Our money matters advisers will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and helping with debt problems. We want to make sure you are receiving the maximum income you’re entitled to, to enable you to pay your rent and keep the roof over your head secure.

Information, support, and advice

In this section, our money matters team shares their advice and other important information, as well as support that's available if you're struggling financially.

Money saving tips

In this section, our money matters team shares their top tips on how you can save money in and around your home.

Universal Credit

Universal Credit is a benefit for working age people, that has been introduced by the government. It has replaced employment and support allowance (income related), jobseekers allowance (income based), income support, child tax credit, working tax credit and housing benefit.

Bank accounts and Credit Unions

With changes to the way that benefits are paid, people are increasingly being asked to provide bank accounts for their universal credit and other benefit payments to be paid in to: we appreciate that some of our customers might find this difficult due to the identification needed by some banks.

Housing Benefit

Housing Benefit is a means tested benefit that helps towards payment of your rent and/or service charges.

Help and advice about rent arrears

We understand why many households end up in rent arrears. Our procedures are geared towards providing advice and making sure that action is taken to prevent arrears occurring, or increasing.