Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Can I still have the rent free weeks if I have a debt on my rent account?

Everyone is entitled to their rent free weeks, even if you have debt on your rent account.

However, if you have debt on your rent account we would advise you to continue with your rent payments during these weeks in order to reduce your debt quicker.

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