Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

I'm unable to change my lightbulb. Can you help?

If you're in a general needs home and you're unable to change a lightbulb and a battery in the smoke detector, you may be able to get help from your local council as many have a handy person service. These services are at a subsidised rate, but you will be charged for the service. If you live in Somerset, we also operate a handy person service, which you can find out more about here.

If you are in a sheltered home and you're unable to change a lightbulb and a battery in the smoke detector, please contact us. We can then get a caretaker to you as soon as possible.

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