Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

I'm struggling with my finances - where can I get help?

Our money matters advisers are here to help. They can give you information and advice, help you claim benefits, find ways to lower your household bills and help you open a bank account. If you need advice about debt, they can help you find it too. To get help, just fill in the form on the page below.

Money matters service

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