Get involved

We want to give all our customers the opportunity to influence how our services are delivered, so we offer different ways for you to engage with us. If you'd like to make a positive difference, get involved!

You can feed back about the services you receive from us, get involved in how those services are managed, and have a say in new services or services that are changing.

We make it easy for you to be involved. We pay travel expenses and help arrange travel if needed, we also pay child care costs.

If you're interested in giving your views, please let us know by completing our online form.

Building Safety Group

We have a customer group focusing on building and fire safety and the group influences the way we shape our safety services.

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Repairs panel

By being a part of our repairs panel, you can help us to decide the best way forward for our repair services, and the customer feedback you give us will go towards shaping improved and great value for money services.

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Focus Groups

We use focus groups to gather ideas and feedback from customers on specific topics and make improvements to a service. We work with customers to use their feedback in order to develop the idea and make the changes.

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Editorial Group

Our editorial group supports and influences our customer communications including printed materials, policies & procedures, service standards, our website and the Opendoor magazine.

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Scrutiny Group

We’re looking for people to be part of our scrutiny group to work with us to help check and challenge our work.

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Events

We have various events throughout the year which you can come along to, give your views, and have a good time!

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Competitions

We hold competitions throughout the year that are open to our customers to enter.

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Residents' Groups

If you want support to come together to consider your neighbourhood, scheme or block and to feed back views and ideas to us, let us know and we can create and support you with a residents group.

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Have your say

Application to get involved with Magna.

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Customer insight

Insights from across research help us understand where we need to make improvements and develop in line with customer priorities. Read our latest insights here.

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