Scrutiny group

Scrutiny Group

We’d like your help to continue to improve our services, so we can continue to give all our customers an excellent customer experience.

We’re looking for people to be part of our scrutiny group to work with us to help check and challenge our work.

Could this be you?

As part of this voluntary role you’ll be

  • Taking a detailed look at how we can improve our services
  • Working with us to collect 'evidence' about how our services work and talk with other customers about their experiences with our services
  • Use what you learn to recommend changes that will improve our services in the future to give a better customer experience

We’ve already made a start to improve our repairs and maintenance satisfaction, and we’re looking to expand this work.

So what’s in it for you?

This is a great opportunity to make our services better for all our customers, using your existing skills and knowledge. You’ll learn some new skills and be a key part of helping us to move forward and if you’re looking for employment, a chance to add great experience to your CV.

You’ll be working as part of a team made up of customers and people from Magna, to bring your unique perspective to our work.

We’d like a broad range of customers of all ages to make up the group so no matter what type of home you’re in, where you live or what your background is; we’d like to hear from you. And you can do all this from your home.

What skills do I need?

You don't need any previous experience but to begin with the group will be working online so you will need some IT knowledge and your own laptop or tablet.

All we ask is that you commit some of your valuable time to the group and take part in any relevant training to help you help us to be a better housing association.

Sound like something you'd like to be part of? Complete our form and get involved!