Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

My rent is increasing and I pay by Direct Debit. Do I need to do anything?

No, we will amend your Direct Debit, so you don’t need to do anything. We will send a letter in the middle of March detailing your new Direct Debit payments from April.

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