Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Radon monitor in the home

Radon

What is Radon?

Radon is a naturally occurring, colourless, odourless, radioactive gas. It's made from the decay of tiny amounts of uranium found in rocks, soils, bricks, and concrete. Radon can be found outdoors everywhere in the UK and can potentially accumulate indoors too. While it's unlikely to cause harm, it's important to measure exposure levels and take action if necessary.

What are we doing about Radon?

Every building has Radon, and in most areas the levels are low. Some buildings in "Radon-affected areas" have higher levels. Buildings in these areas should be tested for Radon. High levels can be reduced by carrying out some simple building works.

There are three simple steps that we follow:

  • Check – we've identified all of our homes in affected areas, using the UKHSA (UK Health Security Agency) map. We've put them into three categories (less than 1%, 3 to 5%, and 5 to 10%). The Radon levels in these homes will be monitored over 10 years to make sure they stay below the recommended level. We have chosen Radonova to carry out these checks as they are a global leader in Radon measuring.
  • Measure – if you live in an affected area, Radonova will send you two detectors to put in your home. All you need to do is place one in your bedroom and one in the living area. After three months, return them using the pre-paid postage envelope for analysis.
  • Act – if the result comes back higher than the recommended level, we'll arrange for work to be carried out at your home to reduce it. This work will vary depending on your location, the levels detected and the type of home.