We’ve been working with T2 Digital to upgrade the fire detection and warden call systems at our sheltered housing schemes. Involving our customers in what we’re doing is really important to us, so we recently held some coffee mornings to show customers what’s happening and answer any of their questions.

We’re upgrading our schemes to be compliant with category LD1 fire protection standards, meaning that smoke alarms will be fitted to every room with an electrical supply or that forms part of an escape route in our sheltered homes.

We’re also updating our warden call systems which our vulnerable customers use to alert care services if they’ve had an accident in their home. The system allows customers to wear a pendant which alerts the system that they’ve had an accident when pressed. They’ll also ensure full digital functionality when the telecoms analogue line is turned off in 2025.

The pendants used to only work up to 50 metres away from the unit installed in their home but will increase to 300 metres away following these upgrades, meaning they’ll now usually work around the entire scheme.

Sarah Cooley, Project Manager at Magna, has been overseeing the project to get these upgrades underway. She said: “It’s vital to Magna that we’re providing the highest level of protection and fire detection for our customers. These upgrades will enable our customers to remain safe in their homes and offer assurance that help is there when needed.”

Following the recent Global Asbestos Awareness Week, we also reassured customers about their safety during these upgrades if they have asbestos in their homes, as the upgrades are being done by trained professionals who are qualified to work with asbestos.

We’re proud to be going above in beyond in providing safer homes and communities for our customers to enjoy.