Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

What are your appointment slots for repairs?

We currently have four appointment slots that you may be given for repair works to be carried out. These slots mean that one of our operatives will be with you at any time between the two times given in your appointment slot.

These slots are:

  • From 8AM to 12:30PM
  • From 8AM to 6PM
  • From 9:30AM to 2:30PM
  • From 12PM to 6PM

If the slot we've given you doesn't work for you, get in touch with us and let us know so that we can change it for you.

If you need to report a repair, you can do this here.

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